HI STYLE Apparel - Frequently Asked Questions (FAQ)

1. Order & Payment

Q: How do I place an order?
A: Simply browse our website, add your favorite items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Q: What payment methods do you accept?
A: We accept major payment methods including credit/debit cards, online banking (FPX) and e-wallets

Q: Can I modify or cancel my order after it's placed?
A: Unfortunately, once an order is confirmed, no amendments are allowed to ensure a smooth fulfillment process.

2. Shipping & Delivery

Q: What shipping options are available?
A: We currently ship orders via J&T Express to ensure fast and reliable delivery.

Q: How long does delivery take?
A: Standard delivery takes approximately 2-5 working days for West Malaysia and 3-7 working days for East Malaysia.

Q: Do you offer self-pickup?
A: No, we only provide online shipping at the moment.

3. Returns & Exchanges

Q: Can I return or exchange my item?
A: Yes, you may return or exchange within 14 days of receiving your parcel, provided items are unworn, unwashed, and in original condition with tags attached.

Q: How do I initiate a return?
A: Please contact our customer service team with your order details to arrange the return process.

Q: Are sale items returnable?
A: No. Sale or promotion items are strictly non-returnable and non-exchangeable.

Q: Who bears the shipping cost for returns?
A: Customers will bear the cost of returning the item to us. HI STYLE will cover the shipping fee for the exchanged item sent back to you.

4. Product Information

Q: How can I find the right size?
A: Kindly refer to our size chart available on each product page for detailed measurements.

Q: Will the color be exactly like the photo?
A: We strive to display accurate colors, but slight variations may occur due to lighting and screen settings.

5. Account & Support

Q: Do I need to create an account to shop?
A:Yes

Q: How do I contact customer service?
A: You can reach us via WhatsApp at 011-5139 9863 or email us at order@histyle.com.my.

6. Others

Q: Is HI STYLE a local brand?
A: Yes! HI STYLE is proudly a Malaysian local fashion brand.