Free Shipping on Orders Above RM50* Histyle
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FAQ - Frequently Asked Questions

How do I use the online voucher?

You just need to fill in the voucher code in the ‘coupon’ section in the shopping cart. Please note that each voucher can only use for one transaction.


coupon 1 

Voucher Terms & Conditions:

Voucher code expiration date will be stated on the email that was sent.
Voucher generated may be redeemed one time only.
Only one voucher can be used for each order.
Voucher not applicable on sale items.

What should I do if I receive an incorrect item or defect item?

Contact /email us info@histyle.com.my if there is any claim of defect / incorrect item within 
14 days (Pictures of defect or incorrect item will be required.)


Can I exchange my online purchased items at Hi Style offline store?

All online purchased items are not allowed to exchange at Hi Style offline store. 


How can I be sure that I've made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service, customer@histyle.com.my.


How can I contact the customer service department?

You can send us on your questions and comments through the contact form available in our web page, or sending an email to customer@histyle.com.my. 

 

How to Order
Follow the steps below to complete your order.

Step 1: Login / Register



If you have not created your account, click on “Sign Up” button. Enter you information required and click on “Register” button. If you have register with us, click on the "Login As Member" button to login.


Step 2 : Add your desired item to Cart



Choose your desire item, insert the quantity of the item and click on “Add to cart” button.


Step 3: Checkout Out



Click on "Continue Shopping" to add more items into your cart. When you finish shopping click on “Secure Checkout” to proceed with your purchase.


Step 4: Enter Shipping Address (For New Customer)



For new customer, click on the "Add Address" button to add your shipping address first before proceed to payment.


Step 5: Confirm Your Delivery Details



Before proceed to payment, kindly confirm your shipping address and if you wish to change your shipping address, click on the "Change Address" Button.
After you confirm your shipping address, choose your shipping option on the left and click on "Proceed to Payment" to proceed your purchase.


Step 6: Choose your payment method



Before you choose your payment method, please verify all items & quantity are correctly shown in your shopping cart.

If you have voucher code, key in the code, and click on "Redeem" button.




Confirm your billing and shipping address once again and then please choose your payment method and leave your comment if you have any. Finally, checked the box below and click on "Confirm Order" button.


Step 7: Successfully proceed with your order



You have now successfully purchase your item. Once we have received your payment, we will arrange to deliver your items soonest possible.

Return & Exchange

1. Can I return my item for exchange?

Yes. If you are unhappy with the item you have purchased from www.histyle.com.my, you can return to us within 14 days of receiving your parcel and RETURNS ARE FREE OF CHARGES! 
Items must be returned in unworn, unwashed or otherwise unused condition, with all original tags/ labels attached and receipt. Items that do not meet the criteria will be denied.

Limited for 1 time Free  Return.

CHANGE FOR DIFFERENT SIZE OR COLOUR - The items are eligible for exchange as long as it has the same price, without additional payment needed, they are in perfect conditions and we have available stock in warehouse.

CHANGE FOR DIFFERENT ITEM - We will refund its price by sending you an online voucher code and you can use it to make a new purchase at www.histyle.com.my.

***SALE / PROMOTION ITEM(S) cannot be returned nor exchanged.


2. Do I have to pay anything to return my items?
Return at www.histyle.com.my is free of charges!


3. How do I return my item?
Follow the simple steps below to return your item(s):


Step 1. Contact our customer services
If you wish to return or exchange an item purchased online, please contact our customer services during the hours of 9:00am to 6:00pm, Monday to Friday (excluding public holidays) on either phone or email as below:

Tel: 06-6015313
Email: customer@histyle.com.my

Please provide the following information regarding your order so we can assist you as quickly as possible:

∙ Log In ID :
∙ Name     :
∙ Order ID    :
∙ Date of your orders was placed, if applicable
∙ Tracking number, if applicable
∙ Briefly describe the problem you are experiencing 

                     *Change Color
                     *Wrong item
                     *Defective or damaged
                     *Other ( please specify )


Step 2. Details Verification
After verifying all the details, we will send you a confirmation email.


Step 3. Fill up the return slip and pack the box.
Please complete the Online Returns and Exchange slip on the invoice. Place your return items along with the return slip in the box.


Step 4. Pick - up Arrangement.
We will make arrangements to pick up your items.


Step 5. Get your items changed or store credit within 7 working days of us receiving your parcel.

Delivery

How long will my order take to arrive?
Deliveries take 3 to 5 working days. 


What is the postage charge on orders?

Malaysia
- Delivery FREE for all orders of RM50 or above.
- RM7 will be charged for orders amounting less than RM50 (West Malaysia).
- RM10 will be charged for orders amounting less than RM50 (East Malaysia).

Oversea (Singapore and Brunei)
- RM25 flat price will be charged for all orders.


Can
I know the status of my orders?
 When goods are dispatched, we will inform you of your tracking number via email. If you have a confirmation tracking number, follow the              link below for the parcel shipment status.

http://www.poslaju.com.my/track-trace/  

Or, log in to your account to check parcel shipment status.

Payment Terms

1. What payment method can I use to make my purchase?
We accept all types of credit cards, both international & local as long as it's a MasterCard OR Visa.


2. Can I use debit cards to make my purchase?
Yes. We accept debit card as long as it’s a MasterCard OR Visa.


PayPal
PayPal is a global e-commerce business allowing payments and money transfers to be made through the Internet. PayPal offers a fast, safe and easy method of payment without disclosing your credit card or other financial information to the merchant. For more information about the company can be found at www.paypal-media.com.


iPay88
iPay88 is an Internet Payment Switching Gateway through Internet Banking (or E-Debit) developed by Mobile88.Com Sdn. Bhd. Click here http://www.ipay88.com/ for more information.

IPay88 - Affiliate Banks Include: 


Bank Transfer
Bank Name: Maybank
Account Name: Hi Style Apparel Sdn Bhd
Account Number: 5051-7610-9723

After payment, you may email your Bank Transfer slip to customer@histyle.com.my.

After placing your order, you have 24 hours to make payment and upload your Bank Transfer slip to avoid your order being canceled.

Size Guide

HOW TO MEASURE

Check out our easy sizing information to assist you on the correct measurement with your purchase.

 

1. BUST/CHEST

Measured across fullest part of your chest. 




2. WAIST

Measured at the narrowest part of your waist (usually just above the navel).




3. HIP

Measured at the fullest part of your hips (low and across the public bone).

 

 


 

 

 

WOMEN'S DRESSES

 

WOMEN'S JUMPSUITS & PLAYSUITS

 

WOMEN'S T-SHIRTS & TOPS

 

WOMEN'S BOTTOMS

 

WOMEN'S FOOTWEAR




 

MEN'S T-SHIRTS & POLO SHIRTS

 

MEN'S SHIRTS

 

MEN'S SWEAT SHIRTS & HOODIES, JUMBO & CARDIGAN

 

MEN'S SHORTS, JEANS & TROUSERS

 

MEN'S FOOTWEAR

 

Privacy

Hi Style is committed to ensuring the privacy of your personal information. We use the information gathered to enable your account and to enhance your online experience.

We appreciate that, as a user of this Website, you are concerned about your privacy and the confidentiality and security of any personal information that you may provide to us in accessing this Website.

This privacy notice is designed to tell you which information we collect from you, how this information may be used and how it is protected.

 

COLLECTION OF PERSONAL INFORMATION

Personal information is information about you that can be used to identify you individually. Hi Style collects information that you provide to us or that we learn about you from your use of our websites or shopping at our stores. Some common examples of personal information that you might supply us include your name, gender, date of birth, postal address, telephone number, email address and other information necessary to process any order made by you.

You may provide information to us when you register  an account with us, sign-in, search, make a purchase from us, pay for an item, participate in contest or promotion, apply for employment, subscribe to a mailing list, request to receive our marketing materials, fill out a survey or questionnaire or communicate with our customer service.

 

PERSONAL INFORMATION

The personal data that you provide us shall be subject to data handling by Hi Style Apparel Sdn Bhd with the following objectives:

 i.  To process your order and provide you with requested information.
 ii. To provide you with relevant product information. You may receive periodic mailings or sms from us about new 
     products and services, discounts, special promotions or upcoming events. (You can change your preferences in  
     relation to the sending of such marketing mail-outs in your account section.)
iii.  To make delivery of your purchased products.


We will not collect or store credit card numbers that you may submit in connection with online purchases of goods or services through our Website. Any credit card information that you submit for such online purchases is collected by our financial institution which provides the particular payment transaction facility through a separate website. We have no control over that third party website, or access to your credit card information submitted there. We encourage you to review the privacy statement governing that third party website before entering your payment information.


Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

 

DISCLOSURE OF PERSONAL INFORMATION

We will not share, sell, rent or trade personal information about you to or with third parties or affiliates, except as otherwise set forth in this Privacy Statement. We may disclose your personal information to third parties and affiliates as is necessary to achieve the purposes for which it was collected.

We may share your personal information with third parties or affiliates in the event of an acquisition of our business or similar transaction, to enforce our legal rights or those of others, or if we are required to do so by law.

We may share information with governmental agencies or other third parties for purposes of prevention or investigation of fraud or other illegal activities. We may only do so when: permitted or required by law; necessary to prevent actual or potential fraud, unauthorized transactions, or other illegal activities; or investigating fraud incidents or other illegal activities.

 

UPDATING YOUR PERSONAL INFORMATION

You can update your personal information anytime by accessing your account on Hi Style website.


ACCURACY AND PROTECTION OF PERSONAL INFORMATION

The personal information which we collect from you may be stored by us in various forms including both electronic and hardcopy. We take reasonable steps designed to maintain the security of any personal information which we have stored, including taking reasonable steps to prevent loss, misuse and unauthorized access, use, modification, disclosure, alteration, or destruction of such information. We also will securely destroying your personal information when it's no longer needed for our record retention purposes.

CHANGES TO THE PRIVACY POLICY

Hi Style reserves the right to modify and change the Privacy Statement without prior notice. Any changes to the policy will be published on our site. 


CONTACTING US

If you have any questions about this Privacy Statement, please contact us at customer@histyle.com.my. 

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